The Strategic Plan 2023–2026 serves as our compass, directing our ongoing efforts to enhance our service to members and ensure long-term pension security.
Aligned with the foundational pillars of our strategic plan, we have set out several key initiatives in support of our goals:
The new strategic plan focuses on four key pillars:
Sustainability
Continue to enhance sustainability of the Plan
Key Initiatives for 2024:
- Embark on a multiyear ESG work plan to better understand investment risks, including those that are posed by environmental, social and governance (ESG) matters
- Establish operational protocols that support our enterprise risk management framework to govern the organization
Engagement
Enhance engagement with active and retired members, our Board and stakeholders
Key Initiatives for 2024:
- Revamp retirement seminars to offer separate one-day sessions targeted to different life stages (midcareer and ready for retirement)
- Reach out to members where they work with 12 on-site information sessions
- Offer one-on-one Pension Pop-Ins at work locations
- Ensure proactive and timely email news updates
Service
Enable service excellence by investing in our systems to get better information, faster
Key Initiatives for 2024:
- Launch our new pension administration system, Encore, to streamline workflow and elevate member service levels
- Continue work on a dedicated member portal to deliver a seamless member experience
- Reduce processing time for retirement papers/packages
- Respond to calls and emails within 24 business hours
- Enhance clarity of our communications
- Make it easy for members to connect with us through real-time appointment bookings and modifications on website
Talent
Continue to cultivate talent and nurture a purpose-driven workplace culture
Key Initiatives for 2024:
- Strengthen our leadership team by appointing a new Vice President Human Resources, dedicated to enhancing our HR function and fostering a positive workplace ethos
- Invest in our staff through tailored training and development programs aimed at supporting our members and fostering professional growth
- Facilitate the growth of employee resource groups, such as Diversity, Equity & Inclusion and social committees, to nurture connections, engagement, awareness and ongoing education