Pension Benefits Assistant

Posted on: October 13, 2023

Why join the TTC Pension Plan (TTCPP)

We care about the employees that work at TTCPP and the excellent services they provide to our members! As a member of the team, you play a critical role in the success of TTCPP, by working together as we live out our values, we can meet our vision and our mission!

TTCPP is a defined benefit pension plan established in 1940 for employees of the Toronto Transit Commission, the Amalgamated Transit Union Local 113, and TTCPP. For more than 80 years, we have been providing a secure retirement income for our members. The Plan is strong with more than 27,000 members and $8.0 billion in net assets.

Our VISION is clear: To always be there for our members–today and for a lifetime. Our MISSION is providing a financially secure retirement for our members by delivering a pension for life at a reasonable cost. Supporting our members with responsiveness, open communication and hands-on service, now and throughout their retirement. Our VALUES are – Sustainability, Accountability, Communication, Knowledge, and Professionalism. Learn more about who we are!

Position Summary

We are seeking a detailed oriented Pension Benefits Assistant to join the Pension Administration team! If you are a great communicator both written and verbal, and have previous experience in pension administration, legal or general administration, we want to hear from you. Your primary responsibilities would include, providing administrative support to the pension team and customer service support to the plan’s members and pensioners by email, phone or in-person.

What will I do?

Responsibilities include, but are not limited to, the following:

  • Providing general office administrative support by scanning and uploading various file types to the enterprise content management system (e.g. Laserfiche).
  • Inputting member beneficiary information into the pension administration system (e.g. CPAS).
  • Performing data maintenance and updates to member and pensioner records.
  • Assisting with maintaining deferred pension files.
  • Supporting the pension administration estates team, with the preparation of follow up correspondence for outstanding estate documentation.
  • Answering member and pensioner telephone inquiries.
  • Reviewing and responding to inquiries from plan members and pensioners received by email through the general mailbox.
  • Preparing new member packages, tracking and rerouting returned member and pensioner mail.
  • Assist with correspondence related to pre-and post-retirement death cases, and family law related applications.
  • Cross-training opportunities to prepare lump sum payments, correspondence and documents for terminated employees, and pre-and post-retirement death cases, and family law related applications.
  • Perform other duties as assigned.
What will help me be successful?

Skills & Qualifications

  • High-school diploma or post-secondary education or equivalent work experience in pension administration.
  • 2+ years of experience working in administration with strong emphasis on customer service.
  • Working experience in the pension industry and familiarity with the Ontario Pension Benefits Act is an asset.
  • Experience providing customer service responses to telephone and email inquiries.
  • Strong attention to detail and the ability to organize daily tasks is essential.
  • Basic understanding of math and excel foundations to utilize the calculations or categorizing of data functions.
  • Working experience using SAP and/or SuccessFactors is a strong asset.
  • Proficiency with Microsoft Suites (i.e. Excel, Word, PowerPoint, Teams) or similar office tools.

Key Behavioral Indicators

  • Excellent communication skills (written and verbal), to provide clear and concise responses to inquiries from members regarding plan provisions.
  • Demonstrate professionalism, integrity and ability to act with discretion to maintain confidentiality.
  • Ability to work well under pressure and meet deadlines, without compromising quality or accuracy.
  • Ability to problem solve, ask questions and escalate issues where necessary.
  • Works well independently and in a team environment.
What do you offer?
  • Exciting and challenging work
  • Defined benefits pension plan
  • Flexible and hybrid work model that supports collaboration and work life balance
  • TTC transportation pass
  • Paid time-off & floater days
  • Maternity/Parental leave top-up
  • Comprehensive employer paid extended healthcare coverage and dental benefits
  • Fertility treatments, mental health support, and gender affirmation coverage
  • Employer paid continuous learning, professional development and networking opportunities
We are committed

TTCPP is an equal opportunity employer, committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). We will provide an accessible experience for applicants, members, guests, and TTCPP employees. We are committed to providing an inclusive and barrier-free work environment.

We are also committed to fostering a work place that encourages and welcomes all elements of diversity, equity and inclusivity.

If you require accommodations at any stage of the hiring process, please confidentially contact All information received in relation to your accommodation will be confidential.

How to apply

Candidates must be legally entitled to work in Canada. Any offer of employment made, will be conditional upon a credit check, criminal record check and reference check.

We welcome and encourage all qualified applicants to apply. We thank all applicants interested in this opportunity; however, we will contact those selected for various stages in the hiring process.

Job Location: Toronto. Conveniently located at Yonge/Bloor

Job Type: Permanent Full Time. 35-hour work week. Hybrid

Apply Now

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